Appendix 4: Bibliography

• Bellcore, Issue 1, December 1993, TA-NWT-001315, In-Process Quality Metrics (IPQM) Generic Requirements.

• Bellcore, Issue 2, June 1993, TR-NWT-000179, Reliability and Quality Generic Requirements (RQGR), Quality System Generic Requirements for Software.

• Christiansen D. [Ed], 1987, Engineering Excellence - Cultural and Organizational Factors, IEEE Press.

• Coallier F., 1991, A Method for the Assessment of Telecom Software System Development Capability, Proceedings of the ASQC 1st International Conference on Software Quality.

• CSA Q396:1989.

• Crosby P.B., 1979, Quality is Free, McGraw-Hill.

• Cusumao M.A., 1991, Japan's Software Factories - A Challenge to US Management, Oxford University Press.

• DeMarco T. & Lister T., 1987, Peopleware - Productive Projects and Teams, Dorset House Publishing Co.

• Dorling A. & Simms P.,1992, Study Report: The Need and Requirements for a Software Process Assessment Standard, ISO/IEC JTC1/SC7/WG7/WG7/SG1 N944R Issue 2.0, 11 June 1992, Admiral plc, Cranfield IT Institute and UK Ministry of Defence.

• Feigenbaum A.V., 1983, Total Quality Control, Third Edition, McGraw-Hill, Inc.

• Grady R.B. & Caswell D.L., 1987, Software Metrics: Establishing a Company-Wide Program, Prentice-Hall.

• Humphrey W.S.,1989, Managing the Software Process, SEI series in Software Engineering, Addison Wesley.

• Humphrey W.S. & Sweet W.L.,1987, A Method for Assessing the Software Engineering Capability of Contractors, U.S. Department of Commerce NTIS Technical Report CMU/SEI-87-TR-23, Sept. 1987.

• IEC Standard Publication 300, Second Edition, 1984, Reliability and Maintainability Management.

• IEEE Software Engineering Standards Collection, Spring 1993 edition.

• Imai M., 1986, Kaizen - The Key to Japan's Competitive Success, McGraw-Hill Publishing Company.

• ISO/IEC 2382-20:1990, International Standard, Information Technology - Vocabulary - Part 20: System Development.

• ISO 9000-3: 1991 (E), International Standard, ISO 9000-3 Quality management and quality assurance standards Part 3: Guidelines for the application of ISO 9001 to the development, supply and maintenance of software, First Edition, 1991-06-01.

• ISO 9001:1994 (E), International Standard, Quality systems - Model for quality assurance in design/development, production, installation and servicing, Second Edition.

• ISO/DIS 8402:1991, Quality Management and Quality Assurance Vocabulary.

• ISO/IEC JTC1/SC7, The Need and Requirements for a Software Process Assessment Standard, Study Report N944R, Issue 2.0, June 1992.

• ISO/IEC JTC1/SC7/WG7, Information Technology Software Life Cycle Process, Work Item 7.21, 1992.

• Madhavji, N.H. & Shäfer W. [Eds], 1991, Software process and its support, special issue of the IEEE Software Engineering Journal, September 1991.

• Malcolm Baldrige National Quality Award 1994 Award Criteria.

• Musa J.D. et al., 1987, Software Reliability - Measurement, Prediction, Application, McGraw-Hill, p.178.

• Nielsen J., The Usability Engineering Life Cycle, Computer 25(3), pp.12-22, March 1992.

• Nielsen J., Usability Engineering, AP Professional 1993.

• Paulk M.C., Humphrey W.S. et al.,1991, Software Process Assessments: Issues and Lessons Learned, SEI.

• Paulk M.C. et al., 1991, Capability Maturity Model for Software, CMU/SEI-91-TR-00 & CMU/SEI-91-TR-24.

• Pressman R.S., 1987, Software Engineering - A Practitioner's Approach, McGraw-Hill Series in Software Engineering and Technology.

• Pyzdek T. & Berger R.W., 1992, Quality Engineering Handbook, ASQC Quality Press.

• Rosenblatt A. & Watson G.F., 1991, Concurrent Engineering, IEEE Spectrum 28(7) July 1991, pp. 22-37.

• Schmauch C.H., 1994, ISO 9000 for Software Developers, ASQC Quality Press.

• Shaw M., 1990, Prospect for an Engineering Discipline of Software, IEEE Software, Nov. 1990.

• Silver W., 1992, TQM vs. the SEI Capability Maturity Model, Software Quality World 4(2), pp.18-26.

• Thayer R.H., 1988, Tutorial: Software Engineering Project Management, IEEE Computer Society Press.

• TickIT, Issue 2.0, 28 February, 1992, A Guide to Software Quality Management System Construction and Certification using EN29001[ISO 9001], UK Department of Trade and Industry.

• Weber C.V. et al., 1991, Key Practices of the Capability Maturity Model, CMU/SEI-91-TR-25.

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